Frequently Asked Questions (FAQ) – FEMOR

1. How to Place an Order?

Placing an order at FEMOR is simple and hassle-free. Follow these steps:

✔ Step 1: Click on the product that you are interested in.
✔ Step 2: Click on the “Add to Cart” button.
✔ Step 3: Click on the “Check Out” button.
✔ Step 4: Enter your shipping details by filling in all required fields.
✔ Step 5: Click on the “Place Order” button. That’s it! Your order is confirmed.

2. How Long Does It Take to Receive My Order?

We strive to deliver your orders as quickly as possible. Our standard delivery time is:

  • 24 to 72 hours for most orders.
  • Up to 5 working days in rare cases where products require special import.

3. What Payment Methods Do You Accept?

We offer multiple payment options for your convenience:

✔ Cash on Delivery (COD)
✔ Jazz Cash
✔ Easy Paisa
✔ Online Bank Transfer

4. Do You Offer Free Shipping?

Yes! We offer Free Shipping on Orders Over Rs. 2499 across Pakistan.

5. What Is Your Return & Exchange Policy?

If you receive a product that does not meet your expectations, follow these steps:

  • Contact us via WhatsApp or call within 7 days for electronics and 14 days for other items after receiving your order.
  • If the product is physically damaged or broken, notify us within 24 hours of delivery.
  • Send the product back using a courier service of your choice at your own expense.
  • Once we receive the product and verify its condition, we will process your exchange or return.

Please read our [Return Policy] before applying for a return.

6. Do You Offer Any Discounts?

Yes! If you make a purchase worth Rs. 8,000 or more, you will receive a 10% discount on your order.

7. How Can I Contact Customer Support?

For any inquiries or assistance, you can reach us through:

📞 WhatsApp Support: 0323-1218323
📍 Location: Pakistan

8. Do You Provide a Warranty on Products?

  • Products with a company warranty will be covered under the respective brand’s warranty policy.
  • For products without a company warranty, we offer a 14-day checking warranty to ensure customer satisfaction.

9. Can I Cancel My Order?

Yes, you can cancel your order before it is shipped. Once the order is dispatched, it cannot be canceled.

For further assistance, contact our WhatsApp Support: 0323-1218323.